Intake Form Disclaimer

PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.

These terms govern the provision of any computer support services (“Services”) provided by Springfield PC PROS. Hereby known as “We”, “Our” and “Us”.

We provide you with access to and use of the Services subject to your compliance with the Terms. We reserve the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorization necessary to legally bind yourself to the Terms.

Authorization to Access your Computer

You acknowledge that by your use of the Services you are authorizing us to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services, We may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant us the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.

Estimates

Any verbal estimate given by us is given as a guide based on limited information provided by a customer. A verbal estimate is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price. Any written estimate will be provided by us at that price. All written estimates are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than estimated, no work will commence without explicit client approval.

Legal Rights

The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to us. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the designated owner.

If equipment is left with us and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes our sole property. You agree to hold us harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

Software Installation

We may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. We may need to reinstall software that was included as part of your computer’s original configuration. You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software.

Backup Services & Potential Data Loss

While we will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing us to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that we (and/or our third-party service provider) shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.

Confidentiality

We agree not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of our company, subject to confidentiality agreements or as required by law.

Upgrades

We can supply manufacturer specific upgrades or spare parts on request. Please note, if parts are supplied by the client, we cannot guarantee compatibility with your current system or configuration. We will offer suggestions and advice on upgrades but is not liable for any compatibility issues.

Payment Terms

All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 10% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process. In no event will we be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if we have been advised of the possibility of damages or loss to persons or property. Our liability of any kind with respect to the services, including any negligence on our part, shall be limited to the contract price for the services. The client and our business agree that the sole and exclusive remedy for unsatisfactory work shall be, at our option, additional attempts by us must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of our services would be much greater if we undertook more extensive liability. The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of our company, and assumes any and all known risks of injury and property damage that may result.